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General Questions
LASER hair removal utilizes amplified light energy to target and damage hair follicles, inhibiting future hair growth. The LASER emits a specific wavelength based on the skin type.
Alexandrite: Targets melanin, making it great for fast results on fair skin. It get absorbed by the pigment (melanin) in the hair, effectively disabling the follicle.
Nd:YAG: Bypasses most melanin in the surface skin and targets deeper levels of hair follicles.
It’s less aggressive on pigment, making it the gold standard for treating darker skin safely. All skin types can be treated by ND YAG LASER.
Our bodies are a dynamic environment and constantly changing. No hair removal method can promise permanent results. LASER hair removal is the most effective to DATE and offers long-term hair reduction. While it significantly diminishes hair growth, some individuals may experience regrowth over time, often finer and lighter. Maintenance sessions at SILKAWAY are designed to help sustain results.
We are not surprised when we hear: “why haven’t I started this earlier” book your consultation here (https://portal4484.wixsite.com/silkaway/consultation)to avoid any future regret.
Nope! sorry— Only hairs in the active growth phase are affected each time. You’ll notice reduced growth after each session, but full results take 7–12 sessions.
Yes, when performed by trained professionals using Health-Canada-approved equipment, LASER hair removal is safe. Temporary side effects may include redness, swelling, or slight discomfort, typically resolving within a few hours.
To keep the process safe, pre- and post-instructions are the key. Consult with your health practitioner about any concerns you might have.
Plus, we conduct a test-patch prior to every treatment to ensure your skin safety. It’s the perfect confidence boost before committing to your full treatment.”
Typically, 7–12 sessions spaced 4–8 weeks apart are recommended for optimal results. The exact number varies based on factors like treatment area, hair color and skin type.
That said, with our guarantee plans, you’ll never need to worry about costs related to number of sessions needed. ASK US ABOUT our Guarantee.
Most body areas are done less than 15 minutes! A full-body treatment depends on the areas included and your height/size, however it’s usually between 1 to 2 hours.
Great news is we treat everyone equally. We don’t charge you differently at SILKAWAY based on your gender/size or how tall you are, NO DISCRIMINATION whatsoever.
Life happens — we get it. Ideally, sessions are spaced 4–6 weeks apart. A short delay is fine, but large gaps may slow your results. Ask about our Pause + Resume Flex™ option!
Pretty much every area that has hair on your body, given that it’s not grey, blond, red or peach-fuzz.
Common treatment areas include:
• Face (upper lip, chin, cheeks)
• Underarms
• Arms and Legs
• Bikini and Brazilian
• Back and Chest
Absolutely, LASER hair removal is highly effective for men and one of our most popular services.
Whether it’s for shaping the beard line, removing back or chest hair, or eliminating ingrown hairs and irritation from shaving — LASER offers long-term convenience, smoother skin, and a cleaner look.
Many men choose LASER not just for appearance, but for comfort, hygiene, and confidence — especially for areas like the neck, shoulders, or below the belt.
TL;DR: Less maintenance, more time saved, and no more razor bumps. Razor Who?
Yes — and it’s complimentary!
Your consultation is an important first step. It’s a chance for us to get to know each other, for you to ask all your questions, and for us to assess your skin and hair type, review your medical history and perform a test patch to ensure LASER is safe and effective for you. It’s all about making
sure you feel informed, comfortable, and confident before starting your treatments.
Most clients describe the sensation as a mild snap, akin to a rubber band against the skin. Discomfort levels vary depending on individual sensitivity and the area treated. Even pain threshold is not the same every day of the month. Our latest technology LASER machine includes cooling mechanisms to enhance comfort. But it’s totally worth it in our SILKAWAY family collective opinion.
Advancements in LASER technology have made treatments effective for a broader range of skin tones and hair types. However, individuals with light hair (blonde, grey, or red) may experience less effective results due to lower melanin levels.
Yes, you can — safely and effectively.
At SILKAWAY, we use the Nd:YAG LASER, 1064 nm wavelength. This LASER passes through the epidermis (top layer of skin) with minimal melanin absorption. It targets the deeper part of the follicle where hair growth originates.
This reduces the risk of burns or pigment damage in clients with medium to dark skin.
LASER hair removal is no longer “just for light skin.” With the right technology and expertise, we deliver smooth, lasting results across a full range of skin tones — with your safety and comfort as our top priority.
LASER hair removal works best on dark hair. Unfortunately, blonde, white, gray, and some red hairs lack enough melanin to effectively absorb the LASER light, so results may be minimal or inconsistent.
However, if your hair has some pigment (like darker-blonde or strawberry tones), we can assess during your consultation (https://portal4484.wixsite.com/silkaway/consultation)to see if you're a good candidate. We will let you know if we can treat your hair. With our Guarantee package, you get your money back if you don’t see results.
We strongly advise against getting LASER if you’re actively tanned or wearing self-tanner. Tanned skin has elevated melanin levels, which increases the risk of burns, pigmentation changes, or ineffective treatment.
We recommend:
• No UV exposure or tanning beds for at least 2 weeks before and after treatment.
• Avoid self-tanners for at least 10–14 days prior to your session.
• Wear SPF 30 sunscreen or higher on the treatment area.
For your safety and best results, we always assess your skin tone at each appointment.
If you have done a fake tan or self tanner, make sure that it is completely removed before your treatment.
LASER hair removal uses a single, focused wavelength of light, allowing for precise targeting of hair follicles. Intense Pulsed Light (IPL) employs a broad spectrum of light wavelengths, making it less specific and potentially less effective for certain hair and skin types. This is the technology most at-home devices use.
Pre and Post Treatments Questions
• Shave the treatment area 24 hours prior.
• Avoid sun exposure, tanning beds, and self-tanners for at least two weeks.
• Refrain from waxing, plucking, or electrolysis for four weeks before treatment.
• Discontinue use of photosensitive medications if advised by your provider.
Post-treatment, you may experience mild redness or swelling. Hair shedding occurs over the next 1–3 weeks. It's essential to avoid sun exposure and apply sunscreen to protect the treated area.
Yes and it’s losing hair. :)
Common side effects include temporary redness, swelling, and discomfort. Rarely, blistering, scarring, or changes in skin pigmentation may occur. Adhering to pre- and post-care instructions minimizes risks.
Avoiding any type of tan, sharing any medication you’ve been on, any change in your health, use of any skin treatments or creams with active ingredients are all important information we make sure to check-mark at SILKAWAY to keep your skin healthy and beautiful.
Yes, shaving is permitted between sessions. However, avoid waxing, plucking, or bleaching, as these methods remove the hair follicle, which is necessary for the laser to be effective.
That’s normal. Every individual is different. It can take a few sessions to see visible shedding or smoother regrowth for some. Stick with it — the results build up beautifully over time.
What you’re seeing is likely shedding, not regrowth.
After a LASER treatment, the hair follicles that were successfully targeted will begin to push out the treated hairs over the next 1–3 weeks.
You may even be able to gently pull some of them out with no resistance. Stay consistent, and you’ll notice smoother, longer-lasting results with each visit.
Exfoliating helps your skin shed the treated hairs more efficiently.
After a LASER session, the follicles that were successfully targeted will start to push the hairs out.
Gentle exfoliation speeds up this shedding phase, clears away dead skin, and helps prevent ingrown hairs.
Begin 3–5 days after your session, or once any redness or sensitivity has fully settled. Then exfoliate 2–3 times a week using a soft washcloth, loofah, or a gentle scrub.
• Don’t exfoliate if your skin is still red or irritated.
• Avoid strong acids, retinoids, or peels on the area right after treatment.
Medical Skin Concerns
Yes — LASER can be a great option for sensitive skin. We adjust settings based on your skin type and comfort, and always do a patch test first to ensure safety.
LASER hair removal is generally not recommended during pregnancy due to limited research on its safety. Consult with your healthcare provider and treatment specialist when considering procedures during breastfeeding.
Yes, you can still get treated while on your period.
LASER hair removal is safe during menstruation, including treatments like Brazilian or bikini. However, we ask that you wear a clean tampon or menstrual cup if you're receiving treatment in the bikini area.
That said, keep in mind that some people feel a bit more sensitive to discomfort during their period, so if you're prone to cramping or sensitivity, you may prefer to reschedule.
Your comfort is our priority — just let us know what works best for you.
No — LASER should never be used directly over tattoos.
The LASER can react with the ink pigments, leading to burns, fading, or even scarring. That said, we can safely treat the areas surrounding your tattoo, using protective measures to avoid overlap.
If you have a tattoo near the treatment area, we’ll carefully map it out to ensure your skin stays safe.
Yes — but with caution.
We do not LASER directly over dark or raised moles, as the LASER can be absorbed by the pigment and cause irritation or changes. During your treatment, we’ll cover moles with protective stickers or avoid the area entirely.
Flat, lighter-colored spots may be safe, but we’ll assess everything during your consultation to ensure your skin is treated with care.
Yes — LASER can help manage excessive or coarse hair caused by PCOS. Many clients see long-term improvement and increased confidence by benefiting from the shedding process.
We assess your skin case-by-case. If you have flare-ups or active inflammation in the treatment area, we may need to wait. During clear periods, LASER can often be safely performed.
Certain medications (like Accutane, some antibiotics, or retinoids) increase photosensitivity and must be paused before treatment. We’ll review your medical history to ensure safety.
Yes — in most cases. As long as the skin isn’t raised, irritated, or pigmented, we can treat over healed scars or stretch marks with caution.
Beauty Maintenance Expectations
Nope! In fact, we ask you to shave the area 24 hours before your appointment. Please avoid waxing, tweezing, or depilatory creams before and during your treatment plan.
Ideally arrive with clean, product-free skin in the treatment area. No deodorant, makeup, oils, or lotions — we’ll clean the area again before we start.
Some products like deodorant, we can help you wipe it out vs some like oil based products should be avoided 24h before your session.
Wear something comfortable that gives easy access to the treatment area. Loose-fitting clothes help avoid irritation post-treatment.
Yes! LASER hair removal is one of the best solutions for chronic ingrown and irritation. By reducing the density and thickness of hair, it minimizes the chances of hair curling back into the skin.
Yes — but timing matters. We recommend spacing LASER at least 2 weeks away from any injectable treatments in the same area to prevent irritation or movement of product.
Packages Pricing Policies
Contact us HERE (https://portal4484.wixsite.com/silkaway/consultation)for a free consultation to find out how much it will cost to silk away.
Different treatment/payment plans are available based on your needs.
Yes! We offer both:
• SILK SKIN GUARANTEED™ : Unlimited sessions for 24 months + annual touch-ups.
• Forever Smooth Club™ : A membership for Life, touch-up-inclusive care.
We kindly ask for 24 hours notice to cancel or reschedule. There is a fee for this mentioned in your contract. Late arrivals may need to be rescheduled to respect everyone’s time.
Yes! We offer flexible payment plans to help make LASER hair removal more accessible. Ask about payment options during your consultation.(https://portal4484.wixsite.com/silkaway/consultation) No credit check necessary.
Most clients enjoy long-term reduction, but occasional touch-ups (1–2 times/year) may be needed. Our guarantee and club memberships make it easy to stay smooth without surprise fees.
At Home LASER Hair Removal: What You Need to Know
It can help reduce hair, but it’s generally less powerful and less precise than in-clinic devices. Most at-home LASERs use IPL (Intense Pulsed Light), which isn’t a true LASER, and may require frequent use over a long period for modest results.
Power & Technology.
At-home devices use much lower energy levels for safety, so results are slower and less consistent. In-clinic systems like the GentleMax Pro Plus use medical-grade LASER wavelengths tailored to your skin and hair type, delivering faster, longer-lasting results with fewer treatments.
Not always. Many at-home devices aren't recommended for darker skin tones because they can mistake melanin in the skin for melanin in the hair — which increases the risk of burns or pigmentation issues. Professional LASERs like Nd:YAG are designed with this safety in mind.
We don’t recommend it. Mixing devices can irritate your skin or disrupt the hair cycle in ways that reduce the effectiveness of your professional treatments. If you’re in a professional plan, let us guide the timing.
It depends on your goals. If you want slow, gradual reduction and are okay with maintenance and limited results, it might help. But if you're looking for fewer sessions, real long-term results, and custom care, professional LASER is still the gold standard.
To summarize, at-home devices can offer a little progress, but if you’re serious about ditching razors and seeing real results, professional LASER is still where the magic happens.
Before Your Laser Appointment
Please shave the treatment area 24 hours before your appointment.
The skin should be smooth, with no visible hair above the surface. Avoid arriving with stubble, as this can interfere with the laser's accuracy and comfort.
Well-hydrated skin responds better to laser — so be sure to moisturize daily in the days leading up to your appointment.
Choose a gentle, fragrance-free moisturizer and avoid applying it on the day of your treatment, as the skin must be clean and product-free before your session.
To protect your skin and ensure optimal results, avoid direct sun exposure for at least 4–6 weeks before and after each session.
• Recently tanned skin (sun or tanning beds) cannot be treated — it increases the risk of light spots (hypopigmentation), which can take 2–3 months or more to fade.
• Stop using self-tanners (including drops, lotions, or sprays) at least 7 days before your appointment, and be sure to exfoliate off any residue.
Leave the root intact.
Do not wax, tweeze, thread, or bleach the treatment area for 4–6 weeks before your laser session. These methods remove or alter the follicle — and we need it intact for the laser to work.
Some products and treatments can make your skin more sensitive to the laser.
Please stop using the following at least 5–7 days before your appointment:
• Retinoids
• Hydroquinone
• Alpha/Beta hydroxy acids (AHA/BHA)
• Tazorac, Differin, or other active acne/topical treatments
And avoid the following cosmetic treatments near the laser area:
• Botox or neuromodulators: wait at least 7 days before and after
• Dermal fillers: wait at least 14 days before and after
• Chemical peels or other lasers: pause for 2 full weeks before and after.
Certain health conditions and medications require extra care. Let us know if any of the following apply:
• Cold sores or genital herpes: If you have a history, your technician may recommend preventative antiviral medication. Please follow your doctor’s instructions.
• Accutane users: You must wait at least 4–6 months after your last dose before undergoing laser.
• Photosensitive medications: Medications like Tetracycline or Doxycycline can increase your skin's sensitivity to light and must be stopped before treatment.
Laser cannot be used directly over tattoos, but we can safely treat around them. Your technician will carefully avoid tattooed areas to prevent pigment changes or skin damage.
The day of your treatment:
To help your LASER treatment go as comfortably and effectively as possible, please follow these quick guidelines before arriving at SILKAWAY:
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Please arrive with freshly shaved, product-free skin — no lotions, oils, or makeup on the area being treated.
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If we’re treating your underarms, be sure to remove any deodorant beforehand.
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Try to avoid heavy exercise or sweating prior to your appointment, as heat and moisture can make your skin more sensitive during treatment.
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Wear something comfortable that gives easy access to the treatment area. Loose-fitting clothes help avoid irritation post-treatment.
Arrive relaxed, hydrated, and ready to treat yourself — we’ll take care of the rest.
After Your Laser Treatment
Mild redness (erythema) and swelling (edema) around the hair follicles is normal — it may feel like a light sunburn. This can last from a few minutes to a day or two depending on your skin and hair type.
What to do:
• Apply a cool compress, ice pack, or soothing gel (like aloe vera, Aquaphor, or Biafine) to calm the area.
• Avoid scratching or picking at the treated skin — it needs time to heal gently.
Your skin will be more sensitive to sunlight after laser, even if it doesn’t feel like it.
• Avoid direct sun exposure on the treated area for 7–14 days.
• Always apply SPF 30 or higher, and reapply if outdoors.
• Keep sun protection part of your skincare routine throughout your treatment series — and beyond!
Help your skin recover — and your hair shed — with a few gentle habits.
• Exfoliate lightly 3–5 days after your session using a washcloth or loofah to support the natural shedding process.
• Avoid hot water (baths, saunas, steamy showers) for 24–48 hours.
• No heavy sweating for at least 2 hours — save workouts or hot yoga for later.
• Skip strong skincare products (like retinoids or acids) in the treated area until all redness or swelling fades.
• If you notice small crusts or scabs, let them heal naturally — don’t pick.
• Makeup is okay as long as the skin isn’t irritated or broken.
• No waxing, tweezing, or electrolysis for 4–6 weeks after treatment. Shaving is the only method allowed between sessions.
• Skip moisturizers for at least 2 hours post-treatment to avoid clogging or irritation.
• If you’ve had underarm treatment, avoid deodorant for at least 12 hours.
• Treat the area like a mild sunburn — be kind to your skin for the first 24 hours.
Don’t panic if hair seems to "grow" after your session — this is part of the shedding process.
• Between 1-3 weeks post-treatment, the treated hairs will begin to fall out.
• You can gently exfoliate or cleanse the area with a wet cloth or loofah to help these hairs release.
Let Us Know If:
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Redness or swelling lasts longer than 2 days.
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You notice blistering or unusual sensitivity.
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Anything doesn’t feel quite right — we’re here to help.
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